Regulation and travel conditions

DEFINITIONS

“ShuttleItalyAirport” is the service provided by the VIP S.r.l. and by Autoservizi Casadei S.a.s.

“Shuttle” is any of the transport’s means used by Vip S.r.l.  and by Autoservizi Casadei S.a.s.

“Passenger” refers to any person being transported or in the process of being transported using ShuttleItalyAirport services provided by VIP S.r.l. (Rimini – Bologna Airport and return) and by Autoservizi Casadei S.a.s. (Cervia – Ravenna – Bologna Airport and return)..

GENERAL TRAVEL CONDITIONS

Boarding and alighting must take place exclusively at authorized stops along the route. If a stop is requested, the passenger must clearly indicate their intention to the driver in advance—by being visibly present at the stop when boarding or by informing the driver when alighting.

Boarding is not allowed if the maximum number of passengers indicated in the vehicle’s registration certificate has been reached.

TRAVEL CONDITIONS FOR THE OPTION SHUTTLE + TAXI

Pick-up and drop-off addresses must be entered correctly during the booking process in the dedicated section of the website.

Incorrectly entered addresses release ShuttleItalyAirport from any liability regarding delays or missed service.

The entered address must fall within the designated area, as shown on the official maps (e.g., / Castello — see map). If the address is outside the selected area, the taxi driver may request an additional fee to be paid on the spot. Refusal to pay may result in the passenger being dropped off at the edge of the selected area.

The taxi service is non-exclusive and may be shared with other passengers with similar bookings and destinations.

TRAVEL DOCUMENTS

To access on board the passenger must be in possession of a valid travel document approved by the Company (bought through the website, purchased at authorized dealers or directly on board). The travel document must be kept intact and recognizable throughout the trip having value of receipt. Passengers must be present at the boarding point at least 5 minutes before the scheduled departure time, otherwise the passenger can be considered absent and the place assigned to another applicant. Tickets purchased, though not validated, are non-refundable. It is possible to modify the ticket only one time. Route cannot be modified.Tickets change request have to be done through call or email for the combined option (Shuttle+Taxi) with at least 48 hours advance on the departure , for the direct route ( Shuttle ) with at least 3 hours before the departure. The validated ticket is personal and not transferable. The date of discounted tickets (Es. Bought as roundtrip) cannot be changed. Roundtrips ticket bought with discounted fares can be used in any of the shuttle busses of the day, on availability of seats. Travelers are required to present the travel document for each check-in when requested by the staff of the company VIP S.r.l. and Autoservizi Casadei S.a.s. Customers are responsible for their tickets, ShuttleItalyAiport is under no obligation to pay them any money back in case of lost or damaged travel document.

SEAT BELTS

The traveler must respect the provisions contained in Art. 172 C.d.S. (amended by Legislative Decree No. 150 of 3/13/06 implementing Directive 2003/20/EC) relating to compulsory use of safety belts and restraint systems for children in vehicles. The traveler is then obliged to fasten its seat belt when the place was provided as instructed by the pictograms affixed on each seat or on the glass or adequate information provided by the driver, by the ticket seller or with Visual AIDS. In case of non-compliance the violator responds personally, and in the case of children the person in charge is the accompanist. Vehicles registered before 2000 are exempted from the obligation of seat belts, if the same shall be used.

CHILDREN AND MINORS

Children aged 0–4 travel free when accompanied by one adult, but must sit on the adult’s lap unless a separate child ticket is purchased. Children aged 5–10 are eligible for discounted fares. From age 11 onwards, full fare applies. Children under 16 must be accompanied by an adult during the entire trip. Teenagers aged 16–18 may travel alone only with written parental authorization.

PET TRANSPORTATION

Pets are allowed with proper safety equipment (muzzle, leash, cages, boxes, etc.). It is the responsibility of guardian prevent the animal go up on the seats, defiling or deteriorate the car or bring harm to our community. If this happens, the accompanying person is obliged to claim damages. For all pets must be purchased a ticket, one way, at the rate in force at the time of transport. Guide dogs for the visually impaired are allowed free of charge, regardless of size or equipment. Transport may be refused if the above conditions are not met or in case of crowding.

CARRIAGE OF GOODS

Transporting a suitcase plus a carry-on baggage and possibly a stroller per person is included in the price of the ticket issued. The boarding of bulky sports equipment (such as bicycles, surfboards, skis, etc.) is always “on e-mail request” ( for Rimini: info@shuttleitalyairport.it, for Cervia: info@autoservizicasadei.it ) and it is permitted only after approval by the office. If accepted, you will be charged an “extra baggage” ticket. The baggage is covered by an insurance policy against damage during the trip for reasons attributable to the carrier and not for subjective reasons of insufficient protections and/or missing goods contained therein for which conditions are suitable forms of enclosures.

Any objects that do not fit in the overhead luggage rack inside the bus must be placed in the exterior luggage hold. We suggest passengers keep their valuable items with them, such as cameras, computers, money, jewelry, etc. and not in the luggage hold in order to avoid unpleasant incidents which the company is not liable for. Passengers should constantly monitor their luggage both while waiting for the bus and during luggage loading and unloading. We therefore recommend passengers do not get on the vehicle until the luggage hold has been closed, thus avoiding any inconvenience or unpleasant situations which the company is not liable for.

Are excluded from carriage packing of dangerous goods and harmful substances and flammable materials. In case of lost or damage baggage charges only, due to carrier, apply art. 2 of the Act 8/22/85 n. 450 fixing the amount of compensation at € 6.20 per kg with a maximum limit of € 103.29 per bag. The loss or damage must be made to ascertain, under penalty of forfeiture, at the time of delivery; at the same time as the claim must be accompanied by a copy of the transport document. All additional baggage can be transported only if there are no available capacity in the bus. The carrier does not perform only transport luggage.

RULES OF CONDUCT

It is forbidden to the traveler:

• Smoking (law n° 584/75), to keep overtly harassing behavior
• Occupy more than one seat and stand down the hallway or near the doors while bus’s movement.
• Advertising and commercial activities without the consent of the company of soiling, spoiling or broke bus equipment or parts;
• getting into the car while intoxicated or under the influence of drugs
• To use without need the emergency control of opening of doors

Travelers must also heed warnings, invitations and company staff adopted provisions for safety and regularity of service.

Travelers must always occupy all seats until there is availability and remain seated for the duration of your trip until the bus has stopped. The company declines any liability for accidents suffered by travelers who have not followed the above requirements.

TIMETABLE AND COINCIDENCES

Timetables may change even during their period of validity. Any changes will be communicated by affixing notices, on the website and at the stops.

The travel times indicated on the brochure or on the website are tested in regular traffic conditions. We kindly invite our customers to take into consideration tolerance times useful for boarding operations of flights , especially on weekends or during various popular events (Festivals, fairs…)or unforeseen events (traffic jams , strikes..)That, not due to our responsibility, may cause delay; in those cases, customers are not eligible for a refund. In case of traffic jams on the highway A14 and the Bologna’s beltway the bus driver will only be able to alternate the itinerary with the prior authorization of a manager.

Claims are only accepted when:

• The service is cancelled without prior notice.
• If the shuttle bus service is effected or interrupted due to the failure of a motor vehicle, for a period of time where there are no other scheduled departures or not an alternative service within 60 minutes travel time fail;

As a “Refund” customers will be able to choose from the options of full restitution of the amount spent or travel with another shuttle bus within the same day.

In case the mean of transport became unusable during the trip, the company will ensure reaching the destination with a substitute bus (direct route or connected to a resting stop).

CUSTOMER COMMUNICATION AND RESPONSIBILITY

Should the Customer fail to provide a valid email address during the booking process, such omission shall be deemed solely the Customer’s responsibility. In the event that Shuttle Italy Airport makes changes to routes, schedules, or other operational communications and the Customer cannot be contacted due to the absence of a provided email address, Shuttle Italy Airport shall not be held liable for any inconvenience or missed information resulting from the Customer’s negligence.

The same applies to travel agencies which, during the booking process, provide only their corporate email address instead of the Customer’s direct contact. In such cases, any failure to receive communications shall be attributable solely to the agency.

OFFENCES AND PENALTIES

Passengers without valid tickets are subject to a minimum fine of €100. Violators of the rules of conduct may be denied boarding or asked to leave the bus without refund, and may face legal action.

LOST & FOUND

Found items are stored:

–              For Rimini: at the headquarter of the VIP S.r.l. via Novafeltria 10, Riccione (RN).

–              For Cervia: at the headquarter of Autoservizi Casadei S.a.s., Via Anna Frank, 3 – Bora Bassa di Mercato Saraceno (47025).

The service is available only on weekdays Monday to Friday, from 9.00 a.m. to 12.00 and from 14.30 to 18.00. Objects will be kept for a period of 2 weeks’ time.

COMPLAINTS

Complaints must be submitted within 7 working days via email: for Rimini info@shuttleitalyairport.it / for Cervia info@autoservizicasadei.it.

JURISDICTION

Any disputes regarding the enforcement of these terms shall fall under the exclusive jurisdiction of the Court of Rimini.

Cdv Rev.05 (23/05/2025)